Reference

How We Handle Your Account Information

We collect what we need to run your account, process deposits through bKash, Nagad and Rocket, and keep your login secure. This policy explains what we gather, how long we hold it, and who you contact to request changes or deletion.

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kkfbk How We Handle Your Account Information
DATA HANDLING

How We Protect Your Information

We encrypt account data in transit and at rest, log every login attempt, and flag unusual withdrawal requests for manual review. Your bKash, Nagad and Rocket payment references are tokenised so full account numbers never appear in our internal logs. Below are the key practices that keep your data secure.

Encryption Standard

We use TLS encryption for all connections between your device and our servers. Account passwords are hashed with salt, and payment tokens replace sensitive wallet details in our database records.

Cookie Notice

Essential cookies keep you logged in and remember your currency preference. Marketing cookies track which game categories you browse so we can show relevant promotions. You can opt out of marketing cookies without affecting account access.

Retention Period

We hold transaction records for six years to meet financial compliance rules, then delete them. Account profile data stays active while your account is open; close your account and we delete profile data within ninety days.

Third-Party Sharing

Payment processors see only the transaction amount and your wallet reference when you deposit via bKash, Nagad or Rocket. Fraud-prevention vendors receive anonymised login patterns to detect account takeovers. We do not share your data for marketing purposes.

POLICY CONTACT

How to Reach Us About Privacy

If you want to see what data we hold, request corrections, or ask us to delete your account information, contact our privacy team through the channels below. We respond within seven business days and walk you through the steps to verify your identity before making changes.

Privacy Email Send your data request or deletion notice to our privacy inbox. Include your registered phone number or email so we can verify your account and process your request securely.
Account Settings Log in to your kkfbk account and open the settings panel. You can update your contact details, change your password, and review recent login activity from any device you used.
Support Chat Open the live chat widget in the lobby and ask to speak with a privacy specialist. They will confirm your identity and guide you through access requests, data corrections or account closure.

Common Privacy Questions

We collect your name, phone number, email address, date of birth, and device IP address. When you deposit via bKash, Nagad or Rocket, we log the transaction reference and amount for verification and record-keeping.

Yes. Email our privacy team or contact support chat and request a data export. We verify your identity, then send a report listing your profile details, transaction history, login records and any notes from support conversations within seven business days.

We retain deposit and withdrawal logs for six years to comply with anti-money-laundering regulations. After that period, transaction records are automatically purged from our systems unless a legal hold or dispute requires longer retention.

No. We share transaction details with payment processors only to complete deposits and withdrawals. Fraud-prevention services receive anonymised login patterns. We do not sell, rent or trade your personal information for marketing or any other commercial purpose.

Log in, open account settings, and select close account. Or contact support and request closure. We delete your profile data within ninety days. Transaction records stay in archive for six years as required by financial regulations.

Essential cookies keep you logged in and remember your currency preference. Marketing cookies track which games you browse. You can disable marketing cookies in your browser settings without losing access to your account or lobby features.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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